will my order be processed?
your order is received, it will be processed within 24 hours. To
check on your Order Status with EasyWhip.com, please refer to the e-mail confirmation and click on the Order Status link. If you are a registered customer, please sign in and you can view all your order history. click
Do you carry replacement parts for whippers?
EasyWhip does NOT carry parts. Please check which brand dispenser you have and visit the manufacturer's website at either ISI Store or Whip-It! to puchase parts.
do I know if I am ordering on a secure site?
Store encrypts your personal information, such as your credit card number, when
transmitting over the Internet using SSL. When your browser is in secure mode,
you will notice a blue bar at the top of the page and an unbroken key or lock
at the bottom of the page.
are you going to do with my name and order information?
Novelty And Baking Supply does not rent or sell any personal information from
web orders or any off-line orders to third parties. For more information, see
our Security and Privacy Policies by clicking
credit cards do you accept?
We accept Visa, Master Card. American Express and Discover. We also accept PayPal by request only.
do I return a product that I purchased on-line?
sales are final and we only accept returns on defective merchandise within 30 days of original purchase. NO returns will be accepted without prior approval from our Customer Service department.
If the item(s) you ordered are defective in any way, save all packaging and
receipts and contact Customer Service immediately with a full description of the problem, at email@example.com
to receive further instructions. If your item is accepted for return we will
credit the value of the item and any taxes you are charged. Shipping charges
long will it take for my order to ship and arrive?
acceptance of your credit card, an order confirmation will be sent to the email
address you have specified in your account information. Orders are shipped with
24 hours of being placed, except when received after UPS pick-up on Friday,
all remaining orders will ship Monday.
Compressed Gas can only be shipped by Ground Delivery, it's the Law. However, we can expedite non-pressurized items for you. Please give us a call for a quote. UPS Ground Delivery can take anywhere from 2-7
"Business Days" depending on location (UPS does not pick-up/ship/deliver
Ground packages on Saturday or Sunday). Shipments going across the country to
Eastern States will take 5-7 "Business Days". If you feel that you
should have received your order by a specific date, please email
us for a UPS Tracking #.
you ship internationally?
Novelty & Baking Supply (www.easywhip.com)
currently only ships to the 48 contiguous States of the USA and Canada. At this
time we can not fill orders to Hawaii, Alaska, Mexico or other International
destinations. Shipments to Canada may incur additional customs or duty fees
charged by Canadian authorities. It is the legal responsibility of the buyer
or recipient of easywhip.com products to pay these additional fees, when such
fees are submitted for payment to buyer or recipient, by authorized Canadian
Government Agencies or their representatives (UPS will often act as agent for
such fee/duty collection). It is our understanding that these products do NOT
fall under NAFTA regulation, since they are produced in Switzerland. You can calculate UPS brokerage fees here.
I order via mail?
course! Although, we do take every precaution to make your online purchases
secure, we accept mail orders as well. You can add your items to the cart and proceed to checkout to enter your ship-to information and calculate shipping and applicable sales tax. Once complete, print out this page and send it with a check or money order Sundaes Novelty, Inc, 5910 Sea Lion Place Suite#160, Carlsbad, CA 92010.
take pride in our 5 star Yahoo! customer service rating. We really value your
business and feedback! Please e-mail us
with any questions, problems, or suggestions to help us continue to provide
you with excellent customer service.
Sundaes Novelty, Inc
5910 Sea Lion Place #160
Carlsbad, CA 92010